Can we have our orders delivered and set up?

Yes! Delivery and pick up within 30 miles is $200. We can delivery farther for an additional travel fee. We can also set up your order starting at an additional $100.

Do you offer Pick up from your warehouse?

Yes we also offer a free pick up from our warehouse. Self pick up and return must be during business hours unless arranged with staff otherwise prior to pick up or delivery. After hour fees will be applied for equipment left unattended. When picking up we do not provide trailers, pallets or tarps/tie downs. You will be responsible for having a safe clean and clear of debris/dirt transport for rental equipment you have arranged to pick up.

Do we need to launder linens we rent?

No! We take care of all the clean up for you. Any damage or severe stains (burns, cuts, severe grass stains, grease) will be subject to a full replacement fee.

Can we make changes to an existing order?

We can try out best to make changes for your event. Linen rentals (standard or basic) need to be finalized 72 hours prior to your event delivery or pick up. If you are needing to increase the amount of something on your order, we will accommodate as long as we have the inventory in stock! Any decrease in orders will receive full refund 30 days prior to your event. Within 30 days will be have a 20% cancellation fee on items removed. Tents cancelled within 30 days will be subject to a 50% cancellation fee.

No refunds will be given for orders cancelled within 72 hours of your event.

What are your delivery times?

We have delivery windows that we give to clients when they place an order. These windows are a couple of hours, and we will have your ordered delivered within the window. If you are needing your order at a specific time, a precise delivery fee will be placed.

After hour pick ups from locations can be arranged for an additional cost as well.

What deposits are required to hold orders?

We ask for 50% to hold your order after you have accepted an estimate. The remaining amount will be due on the date of your event, or at pick up from the warehouse. Payment must be made in full prior to a pick up order leaving the warehouse.

How long is a rental?

Our rental pricing reflects a 24 hour rental. If you are picking up or we have delivered your order on a Saturday, it will be due back on Monday. *Seasonal Hours may affect this schedule, inquire when your order is placed.